Boss’nX user accounts: troubleshooting and frequently asked questions

Invitation not received, empty password field, role not found, struck-through email, missing Remove button or login QR code: here are the answers to common questions about accounts in Users in Boss’nX and about sharing the login page. Each answer points to the reference procedure.

A user I created did not receive an invitation: should I start again?

No, if their row exists. First check it with Refresh: User created successfully. confirms that the account was created, not that an invitation was sent. Then prepare the login with the information sent through your organization’s usual channel. See create an account and share the login page. If logging in remains impossible, follow the access help.

Why is the Password field empty when I click Edit?

This field never shows the current password: the account has not lost its password. Leave it empty to keep it. A replacement requires at least 8 characters and a confirmation when saving. If you cancel this confirmation, the field stays filled in: clear it before saving only the other changes. See edit an account.

Why can I change the display name, but not the role or the password?

Managing the role and the password requires account management rights. With view-only access to the hypervision screen, the fields may therefore be limited; in a supervision, these rights are also needed to open the page. In the form for your own account, the role cannot be changed and the username stays greyed out. See account actions, then have the administrator check your authorization.

Why is an account’s role missing from the Roles list?

The Global role badge indicates a role defined at platform level, which does not belong to this building’s list. In an assignment form, the choices also depend on the available roles and on your rights. Do not choose a different role just to finish the entry. See view accounts and view roles.

Does an email struck through with Muted mean the account is disabled?

No: Muted only concerns the delivery of alarm emails. To resume it, open Edit, turn on Receive alarm emails and save. Also check the address and the role’s rules. To suspend delivery, use this switch: erasing the dedicated address can leave a fallback to the login email. See the account’s emails.

For the owner, should I save before Edit rules?

Yes, if you changed the address or the switch. First save the Email delivery block, whose displayed scope is All your buildings, then reopen the owner. Edit rules leads to the role’s notifications for This building, with a separate save. See the owner notifications.

Does the login QR code give access without an account or password?

No. The QR code from Share access opens the supervision’s login page: it does not create an account and does not replace the person’s credentials and authorizations. See share the login link or QR code. For QR codes intended for guests and limited to components, follow creating a QR access.

I closed the window after Save and I do not see the change: should I repeat the action?

Not before checking: closing the window after confirming does not necessarily cancel the operation. First use Refresh and wait for a successful load, then reopen the account to check its values. See edit an account.

Why is Remove missing on my account or the owner’s?

These rows do not offer deletion. On other rows, this action also depends on rights. To simply stop notifications, use the delivery switch. See delete an account.

Contact support

Write to support@can-nx.com if logging in remains impossible after the access help, if a rights discrepancy remains unexplained after the administrator’s check, if the result of a change remains uncertain or if your request goes beyond the available actions. Specify the supervision or hypervision, the account concerned, the displayed message and the attempts made. Never send a password.