Boss’nX owner alarm emails: address, delivery and rules

In Boss’nX, the supervision owner, shown on the Supermanager row of the users list, has a dedicated Alarm notifications screen. There you choose the address that receives alarm emails, suspend or resume their delivery and view the building’s alarm rules.

Intended for the owner and the authorized administrator. For another account, follow the alarm emails of an account.

Open the owner screen

1. Open the relevant supervision. From the hypervision, first enter this supervision to work on its rules.
2. Open Menu → Users, as described in viewing accounts.
3. Find the owner’s row: shield icon, Supermanager role and display name. you appears if you are this owner.
4. Click Edit in this row. The Alarm notifications screen opens.

The delivery settings can be changed by the owner for themselves or by the administrator. In view-only access, the fields may be greyed out and Save missing. On a narrow screen, scroll the form content: the actions are at the bottom.

Check the scope of each block

Block	Label	Scope
Email delivery	All your buildings	The address and delivery apply to all your buildings.
Alarm rules	This building	The rules apply to the building of this supervision.

Take this scope into account before changing the address or suspending delivery.

Save the address and delivery

1. In Email delivery, fill in Notification email with a valid address. Fictional example: proprietaire@example.invalid. To use the login address shown below the field, leave it empty.
2. Set Receive alarm emails. Turn it off to suspend delivery without erasing the address; turn it back on to request that delivery resume according to the applicable rules.
3. Click Save, then wait for Notifications updated. and for the screen to close.

Before submitting, Cancel, the Close cross, Escape or a click on the outside background discards what you entered. After clicking Save, wait for the result before closing or starting again. To revert a saved change, reopen the screen, restore the value you want and save again.

Read and change the rules for this building

The Alarm rules block summarizes, for each rule, the alarm tag and the selected severities:

• All other alarms is the general rule, applied to alarms that match no tag rule.
• Muted indicates a rule with no severity selected.
• No rules for this building — no alarm emails will be sent. appears when this building has no rule.

To change the rules:

1. If you changed the address or the switch, save them first, then reopen the screen. Opening Edit rules does not save the delivery settings.
2. Click Edit rules. You reach the Notifications section of the Supermanager role.
3. With the required rights, configure the tags and severities as described in the alarm notifications of a role, then click the Save button of this editor.
4. Go back to Users, then click Edit on the owner’s row to read the summary again.

Check the result

• On the owner’s row, Muted with the struck-through address indicates that delivery is suspended.
• Reopen Edit to read the saved address, switch and rules summary again.
• The summary shows which alarms are covered by a rule; actual delivery of a message is seen when the email arrives.

Troubleshooting

Message or symptom	Action
Owner’s row or Edit missing	Reload the page, then have the context, the rights and the availability of the owner role checked.
Invalid email format.	Correct the address, or leave the field empty if the fallback shown suits you. Save remains unavailable while the format is invalid or a save is in progress.
Save failed.	The screen stays open. Note the message, check the values and the saved state before trying again.
The rules editor refuses access	Ask the administrator to check the role management rights.
An expected email is missing	Check that delivery is enabled, the address and the building’s rules.

If the situation remains unexplained or the failure persists, contact support@can-nx.com, specifying the supervision, the alarm and its time, the displayed message and the attempts made.

French labels: Notifications d’alarme, Envoi des e-mails, Tous vos bâtiments, Ce bâtiment, E-mail de notification, Recevoir les e-mails d’alarme, Règles d’alarme, Modifier les règles, Enregistrer, Annuler, Notifications mises à jour.