Change your Boss’nX password in a supervision or hypervision

The Boss’nX account menu lets you replace your own password with a new one of at least 8 characters, in a supervision as well as in a hypervision. For a forgotten password, follow access troubleshooting instead.

Before you start

• You are signed in with the account concerned and you know its current password.

Open the form

1. Click the round account button at the top right. It contains your initials or a silhouette. On a phone, in a supervision, tap Menu at the right of the bottom bar instead: the account section is at the end of the Menu.
2. Check the account name or address displayed.
3. Click Change my password.

If this entry is disabled and accompanied by Managed from your Can-nX Kloud account., the change is made from that Kloud account. Do not create another account to work around this indication.

Enter and save the new password

1. In Verification, fill in Current password.
2. In New password, enter at least 8 characters.
3. In Confirm new password, enter exactly the same new password again.
4. If needed, click the eye to the right of a field: Show password, then Hide password. Only make the value visible if you can do so confidentially.
5. Click Save. This button stays disabled while the current password is empty, the new one is too short, the confirmation differs or a request is in progress.

Before saving, Cancel, the Close cross or Esc close the form. Once Save is selected, wait for the request to finish to avoid any uncertainty about the result.

Check the result

The form closes and the message Your password has been changed. appears. Use the new password the next time you sign in. This form offers no way to undo a confirmed change.

Troubleshooting

Message or symptom	Action
The password must contain at least 8 characters.	Lengthen the new password and retype its confirmation.
The two passwords do not match.	Correct the confirmation so that it is identical to the new password.
Current password incorrect.	The current password field is cleared; the two new fields stay filled in. Check the open account, retype its current password and try again.
Managed from your Can-nX Kloud account.	Change the password from your Kloud account.
Could not change the password. Please try again.	Check that the session is still open, then try again once.

If you are asked to sign in again during the operation, follow session recovery.

Contact support@can-nx.com if you do not know the current password, if the refusal or the failure message persists, if the result remains uncertain, or if your account is managed from Kloud and you have no access to it or need the suitable procedure. Only give the context, the displayed message and the steps already tried: do not send the old password, the new password or a screenshot containing these values.

French labels: Modifier mon mot de passe, Mot de passe actuel, Nouveau mot de passe, Confirmer le nouveau mot de passe, Enregistrer, Annuler.