Sign in to Boss’nX: supervision, hypervision and sign-out

Boss’nX opens from the link provided for your building, which leads to its supervision, or from the link to your hypervision, the consolidated view of several supervisions. The link determines the context that opens and the sign-in form displayed.

For users, administrators and installers who already have an account. If you are already signed in to a supervision and want to reach the hypervision, use the context switch instead.

Before you start

• You have the full link provided for your building or hypervision. The general address alone does not let Boss’nX choose the project.
• You know the identifier assigned to your account and its password.

Sign in to a supervision

1. Open the Boss’nX link provided for your building. The Connexion Boss’nX (Boss’nX login) page appears.
2. Fill in Adresse e-mail ou identifiant (email or identifier), then Mot de passe (password). Both fields are required.
3. To check what you typed, click the eye icon to the right of the password: Show password, then Hide password.
4. If you wish, check the Rester connecté (stay signed in) box, unchecked by default, to request that your session be kept. This option ensures neither a specific duration nor a permanent session.
5. Click Se connecter (sign in). During the request, the button shows Connexion…: wait for its result before trying again.

The main fields of Connexion Boss’nX stay in French, including in the English interface.

Sign in to a hypervision

Hypervision gives access to a consolidated view of several supervisions, within the scope authorized for your account.

1. Open the hypervision link provided. The Hypervision Login page appears.
2. Fill in Email or identifier and Password.
3. Click Sign in. The button shows Connecting… during the request.

This form has neither the Rester connecté box nor the eye of the supervision form.

If you are already in a supervision and the header offers the hypervision chip, a buildings icon to the right of the site name, use the context switch.

Use a direct connection

After you open a direct access provided by Can’nX, Connecting directly… may appear without any manual entry. Wait for the result. If Direct connection expired — please sign in appears, sign in with the form fields and your own account. Never pass on the direct access link or its secret content to anyone.

Sign out

1. Save your work first.
2. Click the round account button at the top right, showing your initials or a silhouette, then Log out. On a phone, in a supervision, this button is not in the header: tap Menu at the right of the bottom bar, then Log out in the account section at the end of the Menu. In the hypervision, the account button stays in the header.
3. Wait until you are back on the sign-in screen before leaving a shared computer. That screen confirms the sign-out; closing the tab does not.

Check the result

• Supervision: Boss’nX opens the requested page or the dashboard. To find the menus and check which building is displayed, see Boss’nX navigation.
• Hypervision: the requested page or the hypervision dashboard opens. Check the hypervision name in the header when it is displayed.
• Sign-out: the sign-in screen is displayed again.

Troubleshooting

What you see	Check and next step
No project specified — open the link provided for your building.	Reopen the full link provided for the building. If you no longer have this link, ask your administrator or support for it.
Invalid login link: hypervision identifier missing.	Reopen the full hypervision link: no field in the form lets you enter this identifier. If the link provided still produces this message, contact support.
A required field is empty	Fill in both fields, then submit.
Sign-in refused although the fields are filled in	Check the link context and the assigned identifier. In a supervision, check the password with the eye if you can do so without being overlooked. If the refusal persists, send support the message displayed.
Forgotten password or no account provided	These forms offer neither account creation nor password reset: contact your administrator or support. Changing the password requires an open session and the current password.
You see demo mode	The Access demo mode → link opens a separate path. Return to your building’s link to work in your installation.
The session is interrupted after signing in	Follow session recovery.
The screen stays stuck or you cannot sign out	Contact support.

To contact support, write to support@can-nx.com with the context and the exact message displayed, and never send your password.

French labels: Connexion Hypervision, Adresse e-mail ou identifiant, Mot de passe and Se connecter.