Boss’nX session expired: stay signed in or reconnect

When the session of a Boss’nX supervision or hypervision approaches its deadline, the interface offers to extend it. Once the session has expired, you reconnect with the same account by entering only your password. The messages displayed show which of these situations applies.

For a first sign-in, follow Boss’nX access.

Extend the session before it expires

The Your session expires at… banner shows a time. As the deadline approaches, the Session about to expire window may show a countdown.

In a supervision opened directly:

1. Save your current work while the session still allows it.
2. Select Stay signed in if you want to continue.
3. Wait for the request to finish, then check that the warning disappears or that the deadline time is updated.

In a hypervision, or a supervision opened from the hypervision, extension through Stay signed in is not covered by this guide. Save your work while the session is active; if it expires, reconnect as described below.

Reconnect after expiry

1. When the Your session has expired — data is no longer up to date. banner appears, stop relying on the displayed values to judge the current state of the installation.
2. Click Reconnect.
3. In the Session expired window, enter the Password of the account you were working with. No identifier is requested.
4. Click Sign in and wait for the window to disappear.

If Later is offered, it closes the window and leaves the expiry banner displayed: the account is not reconnected and the data is not refreshed.

Resume unsaved entries

When the interface detects unsaved work, the Session expired window opens directly, with the message Your unsaved work is safe. Sign back in to continue. Later is then not offered.

1. Keep the page open: this message is neither a save confirmation nor a guarantee of recovery after the tab is closed or reloaded.
2. In this same window, fill in Password, then click Sign in.
3. After reconnecting, check your entries, then use the page’s normal validation.

Log in as a different user ends the current session and returns to the sign-in path. Do not use this option to try to keep unsaved entries under another account.

Check the result

• After Stay signed in, the warning disappears or the deadline time changes: a single click is not enough to confirm the extension.
• After Sign in, the window disappears. Return to the page and check the values as well as the changes in progress before saving them.

Troubleshooting

Situation	Action
The expiry warning persists and prevents you from working	Contact support. If the session expires in the meantime, reconnect.
The extension has no result in a hypervision	Save your work while the session is active and contact support. When it expires, reconnect.
The window stays open after Sign in	Check the current account’s password and your computer’s network access, then try again once. The window may repeat the reconnection text without giving a precise cause: this text alone does not indicate an incorrect password.
The block persists after another attempt, or the window sends you back to the full sign-in form	Contact support.
The current password is a problem	See changing the password.

Other access difficulties are covered in Boss’nX access troubleshooting.

If the problem persists, write to support@can-nx.com stating the context (supervision or hypervision), the message displayed, whether unsaved entries are present and the attempts made. Keep passwords confidential: never send them.

French labels: Votre session expire à…, Session sur le point d’expirer, Rester connecté, Session expirée — les données ne sont plus à jour., Se reconnecter, Session expirée, Mot de passe, Se connecter, Plus tard, Votre travail non enregistré est conservé. Reconnectez-vous pour continuer., Se connecter avec un autre compte.