Alarm emails for a Boss’nX account: address, muting and troubleshooting

In Boss’nX, each account can receive the supervision’s alarms by email. From Users, you choose an account’s notification address, separate from its login username, and you suspend or resume sending without erasing that address. The alarms concerned depend on the alarm rules of its role.

Intended for people authorized to edit the details of a regular account. For the Supermanager row, follow the owner notifications.

Change the address or suspend delivery

1. Open Menu → Users in the supervision or Hypervision users in the aggregated view and find the account, as described in view accounts.
2. Click Edit in its row.
3. In Account details, fill in Notification email with the address intended for alarms. Fictional example: maintenance@example.invalid. This field does not change Username.
4. Set Receive alarm emails. Turn the switch off to suspend delivery without erasing the address; turn it back on to request that delivery resume according to the role’s rules.
5. If the Password field appears, leave it empty to keep the current password. Also keep the role and the display name when you only change the notifications.
6. Click Save changes, then wait for User updated successfully. and for the form to close.

Before submitting, Cancel closes the form without keeping what you entered. To revert a change that was already saved, reopen the account, restore the address or switch position you want and save again. The other account fields are described in edit an account.

Read the Notification email column

Display	Meaning
Struck-through address with Muted	The delivery switch is off. The address is kept for later reactivation.
↳ login email	No notification address is set: the account’s login address is used as a fallback.
⚠ none	Neither a notification address nor a login address is available.

To suspend all sending, use the switch: erasing the dedicated address leaves the fallback to the login email. The address, its absence or the Muted badge do not change the password and do not delete the account.

Check the result

1. Check the Notification email column on the account’s row. Use Refresh if needed and wait for a successful load.
2. Check that Muted is present or absent, according to the setting you want.
3. Actual delivery is confirmed when the person concerned receives an alarm email.

Troubleshooting

If an account does not receive the expected alarms:

1. Confirm the relevant account and supervision in Users.
2. If Muted appears, check with the person concerned whether the suspension is intended. To resume delivery, turn the switch back on, then save.
3. If ⚠ none appears, fill in a valid notification address, save and read the row again. If a dedicated address exists, check its spelling.
4. Have the account’s role, its alarm tags and the selected severities checked in the notification rules. A disabled rule or an alarm that does not match the rules is corrected in the role, not by changing the password.

If saving is refused with Invalid email format., correct the address. For other common questions, see the accounts and sharing FAQ.

If an expected notification is still missing or if the save error persists, contact support@can-nx.com. Specify the product, the supervision, the alarm and its time, any message and the checks already made, without sending any password or secret.

French labels: Menu → Utilisateurs → Modifier, Détails du compte, E-mail de notification, Recevoir les e-mails d’alarme, Enregistrer, Coupé, ↳ e-mail de connexion, ⚠ aucun.