Delete a Boss’nX user account in a supervision or hypervision

In Boss’nX, deleting an account from Users removes that account from the relevant supervision or hypervision. Check the person and the context before confirming: after confirmation, this screen offers no undo.

Intended for the administrator or installer authorized to manage accounts. If you only want to stop alarm emails, use Receive alarm emails instead. To change the rights or the display name, use Edit.

Find the account to delete

1. In a supervision, open Menu → Users. In the aggregated view, open Hypervision users, as described in view accounts.
2. Use Refresh and wait for a successful load.
3. Find the row by Username, Display name and Role. On a narrow screen, scroll the table horizontally to Actions.

Delete the account

1. Click Remove in the account’s row.
2. Read the browser confirmation, Are you sure you want to remove this user? They will lose access immediately. Its buttons may depend on the browser language.
3. Cancel it to keep the account; accept it only if the deletion is intended.

Recreating an account afterwards is not a documented restoration of its former information.

Check the result

• Wait for User removed successfully. and the list refresh, then check that the row has disappeared.
• If you cancelled the confirmation, the row remains: no further action is needed to keep the account.
• The state of sessions already open cannot be read from the list: to check it, contact support.

Troubleshooting

Symptom	Action
Remove missing	Your own account and the Supermanager owner row do not offer it. Other rows may not show it, depending on your rights and those of the target account: have the administrator check the authorization rather than working around the missing button.
Error, or row still visible after confirming	Use Refresh and wait for a successful load before clicking Remove again.

If the deletion remains uncertain, or if you need to check what happens to sessions already open, contact support@can-nx.com with the context and the message observed.

French labels: Gestion des utilisateurs, Supprimer, Utilisateur supprimé avec succès.