Chart’nX dashboards: frequently asked questions about viewing

Dashboard not found, export without administrator rights, dates on a phone, grayed-out precision, Configure or Preview missing, saving, time zone: here are the answers to common questions about viewing and saving Chart’nX dashboards, opened from Emergy’nX or Boss’nX.

How do I find my Chart’nX dashboard?

The entry point depends on the application: Chart’nX in the Emergy’nX navigation, or Analyses → Chart’nX in the Boss’nX supervision. Then check the project or building, and the dashboard name.

Can I export the data without being an administrator?

Yes. The export is on the dashboard in view mode, without switching to administration. In Boss’nX, access to this page requires the View analytics permission. Follow the Export the data guide.

If you cannot access the dashboard, have your permissions checked by the administrator. There is no need to change your role only to find the export button.

Where do I choose the dates on a phone?

Tap the calendar icon between the chevrons, in the dashboard bar. The time zone field may be on another line. See Set the period and Set the display.

Why is a precision grayed out or changed automatically?

The available precisions depend on the requested range and can be adapted automatically. To examine a finer detail, reduce the period, then check the selected precision. The period guide specifies the known restrictions.

Why don’t Configure or Preview appear?

These commands depend on the interface you use: distinguish the host application from the generator. The Boss’nX view does not show the same configuration tab as Emergy’nX. In the generator, Preview is available on a wide screen. See Preview and save.

Check the application and the screen width before suspecting a license or account problem.

Does the preview mean that the dashboard is saved?

No. The preview banner signals unsaved changes. Check the fields, save, then wait for the confirmation, as described in Save the dashboard.

A successful save stores the dashboard configuration. Whether all the measurements of the installation are logged is checked separately.

Does changing the time zone or the scale change the data?

No. These commands change how the charts are presented. They set neither the clock nor the measurement of a device. See Set the display.

Contact support

If nothing is displayed after these checks, write to support@can-nx.com with the application used, the project or building, the dashboard, the message, the dates and precision chosen, and the attempts already made. A screenshot without sensitive data can help. Do not send a password, an access code or a full personal link.