Put a datapoint in standby in Boss’nX and reactivate its notifications

Standby suspends the alarm notifications of a datapoint in Boss’nX, for example to silence a datapoint that keeps triggering alarms. Use it only when this suspension is wanted: it does not fix the cause of an alarm and does not command a piece of equipment to stop. This procedure offers no duration or scheduled reactivation.

For users, administrators and installers authorized to acknowledge alarms. To mark a single alarm as handled without suspending notifications, use acknowledgment instead.

Before you start

• Your role has the Acknowledge alarms capability, which also gives access to standby. The view right alone does not give these actions. See a role’s capabilities.
• You are working in the building’s supervision. The hypervision’s Aggregated alarms page does not offer these actions: open the supervision concerned, then Alarms. See Boss’nX navigation.

Put a datapoint in standby

1. In Alarm History, choose Ongoing and find the row concerned.
2. Check the building, the component and the message. The setting applies to the datapoint: several active alarms of this same datapoint may be concerned.
3. In the Actions column, click Set standby.
4. The Set standby window states: Notifications will be disabled for this datapoint. Do you want to continue?
5. Click Yes, set standby to confirm, or Cancel to keep the notifications.
6. Wait for Alarm set to standby.

Reactivate notifications

1. In the same supervision, open Alarms → Standby and find the row.
2. Click Reactivate.
3. In Reactivate notifications, click Yes, reactivate to request reactivation, or Cancel to keep the standby.
4. Wait for Alarm reactivated.

The Reactivate button on this page relies on an active row of the datapoint in standby. If you can no longer find this row, have the administrator check the datapoint or contact support: the alarm’s disappearance does not indicate that the notifications have been reactivated. With Manage components, you can also check or correct the standby in the alarm datapoint form.

Before confirmation, Cancel or Escape lets you abandon. After confirmation, wait for the result: closing the window does not cancel the request.

Check the result

• After setting standby, open Standby and find the row with the Standby chip. The alarm’s status may remain Active; the inactive entries of the same datapoint remain in the Ended tab.
• After reactivating, check that the row leaves Standby. Find it in Ongoing if it is still active, checking the other filters if they hide it.

To understand the columns, see the alarm history.

Troubleshooting

• Set standby or Reactivate does not appear: check that you are in a supervision and that the alarm is active or already in standby, then have the Acknowledge alarms capability of your role checked.
• Unable to change standby status., Unable to change standby: missing identifiers. or the expected result does not appear: check the tab and the filters. Do not repeat confirmations without knowing the current state.

If the problem persists, contact support@can-nx.com with the building, the component, the message and the desired request: suspension or reactivation.

French labels: Mettre en standby, Oui, mettre en standby, Standby, Réactiver, Réactiver les notifications, Oui, réactiver, Alarme mise en standby. and Alarme réactivée.