Install the Emergy’nX app on a computer, iPhone or iPad

Emergy’nX can be installed as an app: an icon on the desktop or home screen opens your project directly. Depending on the device, installation goes through the Install app button in the top bar or, on iPhone and iPad, through the browser’s Add to Home Screen command.

For users, administrators and installers who have access to the project.

Before you start

• Open the access you were given for the project and wait for loading to finish.
• Check the project name at the top of the screen. The icon created reopens the access used at installation time: always install from your project.
• If you land in the demo, first go back to the access guide. Neither the install button nor the install banner appears there.

Install from the top bar button

When your browser offers installation, a button with a down arrow appears in the top bar, near the display settings. Its label is Install app.

1. Check the open project, then click Install app.
2. Follow the browser’s installation prompt and accept it. Its steps depend on the browser and the device.
3. Open the app from the icon created.

If you cancel the prompt, the app is not installed. The button depends on the browser’s prompt: its absence does not indicate a missing license.

Add Emergy’nX to the home screen of an iPhone or iPad

On iPhone or iPad, an Install Emergy-nX banner may appear. It tells you to tap Share, then Add to Home Screen, to stay logged in.

1. Tap Share in the browser.
2. Tap Add to Home Screen, then complete the suggested addition.
3. Open the icon created.

These commands belong to the browser, not to the three-line Emergy’nX navigation menu. The Dismiss cross hides the banner without installing the app, and this choice may be remembered on later visits: a missing banner therefore does not indicate that installation succeeded.

Check the result

Open the app from the icon, then check the project name and the expected menus. The icon opens your existing access: it does not extend its validity and does not guarantee real-time data reception. Also check the Connected indicator in the top bar.

Troubleshooting

Situation	Action
The top bar is no longer visible	Exit TV mode with Exit TV mode or, when available, with Escape, then check the commands shown.
Neither install button nor add option	Check that you are in your project and not in the demo. This absence alone does not indicate an account problem: tell support which device and browser you are using.
The icon opens the demo or another project	Check the name displayed, then reopen the usual access for the project. If that access works but the icon still opens another context, report it to support with the device, the browser and what you observe in each case. Do not delete your access to attempt a fix.
You no longer have usable access	Ask support for access, stating the project.

For these requests, write to support@can-nx.com with the project, the device, the browser and what you observe. Do not send a password, key or confidential access link.

French labels: Installer l’application, banner Installer Emergy-nX with Partager → Sur l’écran d’accueil and Fermer, TV mode exit with Quitter le mode TV.