KNX gateways in Boss’nX: status, bus voltage and bus load

The KNX gateways page of Boss’nX lists the project’s Kloud’nX gateways with their status, Local IP and Bus voltage. Their details add, among other things, the version, the last connections, the protection and the Bus load. It is a viewing page: it offers no button to create or configure anything.

Intended for authorized users, administrators and installers in charge of monitoring a supervision. To prepare the addresses and structure of an ETS file and choose the master gateway, follow Import an ETS project instead: the master gateway offered during this import must be checked before the components are created.

Before you start

• Your role has View activity logs: the KNX gateways page is offered in Menu to roles that have this permission.
• The supervision of the relevant site is open. From hypervision, first enter this supervision.

Open the gateway list

1. Choose Menu → KNX gateways, in the Alarms family. From the Alarms page, the KNX gateways tab below the header also leads there. On a tablet or phone, Menu is at the bottom of the screen, to the right of the bar.
2. Identify the gateway by its Name and its MAC.

Read a gateway’s details

1. On a computer, click the row; on a phone, tap the gateway’s card. The window bearing its name opens.
2. Check Connection, Local IP, Version, Last connection, Last seen online, Protection, Bus voltage and Bus load, depending on the available values.
3. Close with the Close cross, the Escape key or a click outside the window.

Display	Meaning
Online or Offline chip	Gateway status in the list; Connection states this status in the details
Dash —	No value is presented for the field, not a zero measurement
Protection: Enabled/Disabled	Information for viewing only: this field is not a switch
Bus voltage, Bus load	Values to interpret in the context of the installation; no threshold for correct operation is set here

Refresh the information

1. Click Refresh to request an update of the list. While it is open, the list also refreshes periodically.
2. To review the details again, close their window, then reopen the gateway.

Check the result

After a refresh, read the values themselves: the end of the button’s animation is not enough to confirm that more recent information has been obtained. An Online status concerns the gateway and does not certify that all the commands or measurements of the building work. To distinguish a gateway’s status from the results of its equipment tests, see Network health.

Troubleshooting

• No KNX gateways: check the supervision, request a refresh and have the gateway’s attachment to the project confirmed. This page does not list all gateway types: Modbus gateways are under Menu → Modbus gateways, see managing Modbus gateways.
• KNX gateways missing from the Menu: check the supervision context and the Alarms family, then have View activity logs checked on your role, according to role capabilities.
• Could not load this gateway’s details.: close the window, refresh the list, then open the same gateway again.
• Offline, missing values or information that does not change: note the gateway name, the fields concerned and the time of the observation. This page alone is not enough to conclude that there is a hardware failure.
• Gateway to add or attach to the project: have the appropriate procedure confirmed by the person in charge of the installation or by support.

If these checks have already been made or do not succeed, contact support@can-nx.com with Boss’nX, the supervision, the gateway name, the message or the fields observed and the attempts made.

French labels: Menu → Passerelles KNX, Alarmes, Rafraîchir, En ligne/Hors ligne, IP locale, Tension bus, Connexion, Dernière connexion, Dernier état en ligne, Protection, Charge bus, Fermer.