Access Control: send the guest link and set the sending delay
Access ControlAdministrator
Access Control: Bookings list and Settings page, French interface
The guest receives by email a link that shows their access code. Access Control sends this email automatically before the access starts, according to an adjustable delay. The administrator, in the French interface, can also send or resend it from the booking.
Send or resend the link for a booking
Section titled “Send or resend the link for a booking”- Open Réservations → Toutes (Bookings → All) and find the booking.
- Check that a guest address is filled in; otherwise use Modifier → Email de l’invité → Mettre à jour (Edit → Guest email → Update). It can also be entered when creating the booking.
- On the row, select Envoyer (Send), or Renvoyer (Resend) if a sending is already shown. The button is disabled during the request.
The button is not offered without a guest address, nor for an expirée (expired), révoquée (revoked) or annulée (canceled) booking.
Read the sending indication
Section titled “Read the sending indication”Under the booking information:
| Indication | Meaning |
|---|---|
| Mail d’accès programmé le … (Access email scheduled for …) | Automatic sending planned for this date |
| Envoi imminent (Sending imminent) | Sending time reached, sending expected |
| Mail d’accès envoyé le … (Access email sent on …) | Email sent on this date |
The absence of a scheduling indication does not, on its own, allow you to conclude that the sending failed.
Set the automatic sending delay
Section titled “Set the automatic sending delay”- In the navigation, choose Paramètres (Settings).
- Note the current value of the Délai d’envoi du mail d’accès (minutes) (Access email sending delay, in minutes) field.
- Enter a whole number from 1 to 10,080 minutes (7 days). Fictitious example: 120 means two hours before the access starts.
- Select Enregistrer (Save).
This setting applies to tout votre compte (your whole account), not only to the site you are viewing. To restore the previous delay, enter that value again and save. An email that has already been sent cannot be recalled from this screen.
Check the result
Section titled “Check the result”Wait for Réglage enregistré. (Setting saved.), then go back to Réservations: the scheduled dates take the new delay into account. Receipt, for its part, is checked with the guest.
Troubleshooting
Section titled “Troubleshooting”- Impossible de charger les paramètres. (Unable to load the settings.): reopen Paramètres, without making up a replacement value.
- Indique un nombre entier de minutes entre 1 et 10080. (Enter a whole number of minutes between 1 and 10080.): correct the value entered.
- Email not received: check the address, the spam folder and the booking state before resending.
See also the Access Control troubleshooting guide and the guest page. If the problem persists, contact support@can-nx.com, stating the status displayed and the resend already tried. Do not share the personal link.