ETS file and filter in Link’nX: troubleshooting and FAQ
Link’nXAdministratorInstaller
Link’nX web: KNX card, ETS file, address filter and action generator
ETS file rejected, group address missing, filter search with no result, generator offering too few addresses: here are the answers to the most common problems with ETS files and filters in Link’nX, for installers and administrators.
Which ETS file should I upload in KNX Configuration?
Section titled “Which ETS file should I upload in KNX Configuration?”The XML export of the group addresses: the Upload a file picker offers the XML format. The help on this page illustrates this export from ETS 5; follow the ETS file guide. For another ETS version or another format, contact support.
Why does the ETS file upload fail?
Section titled “Why does the ETS file upload fail?”First check the chosen file: it must be the XML export of the addresses of the right project, not empty, 1 MB maximum. If File is empty, File is too large or File is not valid is displayed, apply the matching action from the ETS file guide. Do not repeat the upload without a relevant change. If these checks have already been made, send support the ETS version, the format, the size and the message.
Why is an address missing when the file is uploaded?
Section titled “Why is an address missing when the file is uploaded?”The address may be absent from the file or unchecked in the filter. In KNX Configuration, check Name and the context. Open Filter, clear the search, then expand the group of the address you are looking for:
- if the address is present, check its box in the saved selection;
- if it is absent, check that the chosen file matches the right project, then contact support for the next steps.
Do not change the addresses of the automations to make them match a file you are not sure of.
Why does a search by name return nothing in the filter?
Section titled “Why does a search by name return nothing in the filter?”The ETS filter search applies to the address, not the name. Type an address or its levels, for example 1/2 (fictitious example). The search does not uncheck hidden items: clear it before checking the whole selection.
Why does the generator offer fewer addresses than expected?
Section titled “Why does the generator offer fewer addresses than expected?”A non-empty ETS filter can limit this list. Check the selection with KNX, then Filter, and follow the action generator guide. If the addresses remain inconsistent with the verified file and selection, contact support.
Can I re-upload the JSON file downloaded with the downward arrow?
Section titled “Can I re-upload the JSON file downloaded with the downward arrow?”No, not through Upload a file. Download the filtered ETS configuration provides a JSON copy of the selection, whereas the upload expects the XML export of the addresses. To restore a selection from a JSON or transfer it to another context, contact support and describe the result you want.
Can I delete the ETS file without consequences for the automations?
Section titled “Can I delete the ETS file without consequences for the automations?”Contact support before removing a file used by an existing installation, to establish the consequences and the appropriate procedure. Do not rely on deletion to reset the commands, restore a physical state or automatically preserve all configuration links.
Contact support
Section titled “Contact support”Write to support@can-nx.com with: Link’nX, the project and gateway, the intended operation, the name and format of the file, the message displayed and the checks already made. A screenshot without sensitive data can help. Do not attach any password, secret or confidential file.