Add and manage an IP or KNX monitor in Boss’nX network health

A network health monitor has a Kloud’nX gateway periodically test whether an IP device (camera, UPS) or a KNX participant is reachable. From the Network health page in Boss’nX, you can add a monitor, edit it, suspend it, duplicate it or delete it.

Intended for administrators and installers. A monitor creates no measurement or command datapoint: for that, use the component editor. To add the participants of a KNX line in one go, follow the KNX scan.

Before you start

• Your role has View network health for the navigation entry and Manage network health for the actions. Being able to view the table does not grant these actions; see a role’s capabilities.
• You are working in the relevant supervision.
• The device’s address and the gateway that must test it are confirmed for the installation. The examples in this guide are fictitious.

Add a monitor

1. Open Menu → Network health, then click Add a device, at the top of the page or in the empty box.
2. At the top of the window, choose IP device, offered initially, or KNX.
3. Enter a recognizable Name, which is required. Description is optional.
4. Enter the addresses for the chosen type, then the interval and the gateway, as shown in the next section.
5. If necessary, choose Location — floor, then Location — zone. Changing the floor clears the chosen zone: check it again. Without a floor, all the zones are offered; None leaves these locations empty.
6. Check Monitoring enabled, which is checked on a new monitor. Uncheck it if monitoring must stay suspended.
7. Review the fields, then click Add and wait for the window to close.

To give up before saving, click Cancel or the cross at the top right.

Enter the addresses and the interval

Type or field	Expected value
IP device → IP address	A complete IPv4 address, for example 192.168.1.45, with no domain name, protocol, port or added space.
KNX → Physical address	area.line.device format: area and line from 0 to 15, device from 0 to 255. Example: 1.1.5.
KNX → Group address	main/middle/subgroup format: main from 0 to 31, middle from 0 to 7, subgroup from 0 to 255. Example: 1/2/3. 0/0/0 is not accepted.
Probe interval (s)	An integer from 10 to 3600 for IP, from 30 to 3600 for KNX. Initial value: 60 seconds.
KloudnX gateway	The gateway that runs the test. Check the choice offered automatically and the online / offline indication when it appears. For KNX, the test runs on this gateway’s bus.

For KNX, enter at least one address, physical or group, with no leading zeros in its parts. If you enter both, both must answer to get Online. Reading a group address requires the Read flag (R) to be active on the participant that carries this address. Have this configuration confirmed by the installer rather than changing the addresses to get a favorable state.

Edit or suspend a monitor

1. Click the pencil Edit, on the right of the row, and check the name and the address.
2. Change the relevant fields. The IP device / KNX choice is fixed at creation and stays greyed out.
3. To suspend the monitor, uncheck Monitoring enabled; to resume it, check it again.
4. Click Save and wait for the window to close.

A suspended monitor shows Disabled — monitoring suspended. Suspending stops the test, not the device’s power supply.

Duplicate a monitor

To monitor another device with the same settings:

1. Click the two-sheet Duplicate icon, on the right of the source row.
2. Check Duplicate device and the name completed with (Copy).
3. Give a distinct name and enter the address of the new target. Also check the type, the gateway, the location, the interval and Monitoring enabled: the copied choices do not necessarily match the new target.
4. Click Add, then check both rows.

The source is kept and the copy is a new monitor. If a copied gateway or location is no longer available, choose only a confirmed reference. Do not rely on duplication to copy the history.

Delete a monitor

1. Find the right row and check whether a simple suspension would better meet the need.
2. Click the Delete trash can, on the right.
3. Read the confirmation Delete “…”? Its uptime history will be lost., then cancel to keep the monitor or confirm the deletion.

Deleting removes the network health monitor, without deleting or shutting down the physical device. The page offers no restore: if you need the history, contact support before deleting.

Check the result

1. After Add or Save, wait for the result: closing the window does not cancel an operation already started.
2. Find the row in Monitored devices with the All filter. After a deletion, check that the row has disappeared.
3. Reopen the pencil Edit to review the stored parameters.
4. Then wait for a monitoring result. A new monitor may first show awaiting first test; see the meaning of the states.

Troubleshooting

Add a device, the row actions or Scan the KNX bus are missing: have Manage network health checked on your role.

Message	Action
Name is required.	Fill in Name.
Invalid IPv4 address.	Enter four numbers from 0 to 255 separated by dots, with no port or space.
Enter at least one address (physical or group).	Enter the physical address, the group address or both.
Invalid physical address — area.line.device format (e.g. 1.1.5).	Correct the format; a group address does not fit in this field.
Invalid group address — main/middle/sub format (e.g. 1/2/3).	Correct the format; a physical address does not fit in this field.
The interval must be an integer between 10 and 3600 seconds. or The interval must be an integer between 30 and 3600 seconds for KNX.	Enter a whole number of seconds within the indicated range.
Select a KloudnX gateway.	Choose the confirmed gateway.
Saving failed. Check the fields and try again.	Review the fields. If the result remains uncertain, close and reopen the monitor, or check the list, before trying again: this avoids creating a duplicate.
Deletion failed. Try again.	First check whether the row is still present.

Do not delete a monitor to get around an edit error.

Contact support

If the parameters are confirmed and the failure persists, write to support@can-nx.com with the displayed message and the attempts made.

French labels: Ajouter un équipement, Équipement IP / KNX, Nom, Description, Adresse IP, Adresse physique, Adresse de groupe, Intervalle de test (s), Passerelle KloudnX, Emplacement — étage / Emplacement — zone, Surveillance active, Ajouter / Enregistrer / Annuler, Modifier / Dupliquer / Supprimer, Dupliquer l’équipement, (Copie).