---
title: "nX platform: Can’nX glossary, manuals and customer service help"
description: Understand the terms used in Can’nX guides, get the manual for your product and prepare a request about an account, license, invoice, warranty or return.
canonical: https://wiki.can-nx.com/en/produits/nx-platform/
language: en
---

# nX platform: Can’nX glossary, manuals and customer service help

Can’nX designs KNX and IoT solutions for smart buildings, intended for professionals. The nX platform section gathers the guides shared by all its products: the glossary of the terms used in the documentation, getting a manual suited to your product, and preparing a request to support for an account, a license, an invoice, a warranty or a hardware return.

## Getting started

To get back into an application, follow the path for the screen you are using:

| Product | First guide |
| --- | --- |
| Boss’nX, supervision or hypervision | [Sign in to Boss’nX](https://wiki.can-nx.com/en/guides/boss-access/) |
| Access Control, administrator | [Sign in with an email link](https://wiki.can-nx.com/en/guides/ac-login/) |
| Link’nX | [Open Link’nX and check the context](https://wiki.can-nx.com/en/guides/link-access/) |
| Emergy’nX | [Find your way around Emergy’nX](https://wiki.can-nx.com/en/guides/emergy-access/) |
| Embedded Chart’nX | [From Boss’nX](https://wiki.can-nx.com/en/guides/chart-open-boss/) or [from Emergy’nX](https://wiki.can-nx.com/en/guides/chart-open-emergy/) |

With a Kloud’nX gateway, open Link’nX, check the displayed project and gateway, then [find the scenarios, functions and devices](https://wiki.can-nx.com/en/guides/link-navigation/). In Boss’nX, the sign-in form does not offer a password reset: contact the administrator or support.

## Main tasks

- **Understand a term.** The [Can’nX glossary](https://wiki.can-nx.com/en/guides/customer-glossary/) explains context and rights (project, gateway, supervision, role, license), device configuration (KNX group address, DPT, ETS, Modbus register), automations (trigger, condition, action) and reading values (kW, kWh, kVA, CSV).
- **Get a manual.** For Pool’nX, Infini KNX, Speak’nX, Mod’nX or Tool’nX, [request the manual or ETS file matching your reference](https://wiki.can-nx.com/en/guides/customer-product-notices/), stating the product name, its reference, your goal and, if you know it, the version.
- **License, invoice, warranty or return.** The [customer service guide](https://wiki.can-nx.com/en/guides/customer-service/) lists the information to provide for each request. In Link’nX, a padlock on a device card indicates a license that is not shown as active in this context. Have the handling confirmed before shipping any hardware.

## Troubleshooting

- For a problem specific to an application, start with the [Troubleshooting](https://wiki.can-nx.com/en/depannage/) page and that application’s help guide.
- If the steps have already failed, write to support@can-nx.com with the product, the project or site, the message displayed and what you have already tried. The [customer service guide](https://wiki.can-nx.com/en/guides/customer-service/) offers a message template.
- Never send a password, key, secret code or confidential access link.

Product pages: [Kloud’nX](https://wiki.can-nx.com/en/produits/kloudnx/), [Link’nX](https://wiki.can-nx.com/en/produits/linknx/), [Boss’nX](https://wiki.can-nx.com/en/produits/bossnx/), [Emergy’nX](https://wiki.can-nx.com/en/produits/emergynx/), [Chart’nX](https://wiki.can-nx.com/en/produits/chartnx/) and [Access Control](https://wiki.can-nx.com/en/produits/access-control/).

## All nX platform guides

### Configuration and use

- [Can’nX glossary: KNX group address, DPT, Modbus, kW and kWh](https://wiki.can-nx.com/en/guides/customer-glossary/)
- [Activate a Can’nX license: enter the serial key in the project](https://wiki.can-nx.com/en/guides/customer-licence/)
- [Get the manual or ETS file for a Can’nX product](https://wiki.can-nx.com/en/guides/customer-product-notices/)
- [Contact Can’nX support: account, license, invoice, warranty or return](https://wiki.can-nx.com/en/guides/customer-service/)