---
title: "Kloud’nX KNX-IoT router: gateway status and network health"
description: "Kloud’nX, the Can’nX KNX-IoT router: find the gateway in Link’nX, Boss’nX and Chart’nX, check its status and monitor KNX network health."
canonical: https://wiki.can-nx.com/en/produits/kloudnx/
language: en
---

# Kloud’nX KNX-IoT router: gateway status and network health

Kloud’nX is the Can’nX KNX-IoT router: remote access, IoT integration and cloud monitoring. In the applications, it appears as the installation’s gateway: Link’nX opens on a project and a gateway, Boss’nX shows its status and its network health tests, and Chart’nX can have it save Modbus measurements. The guides do not describe an interface specific to Kloud’nX: this page gathers those in which the gateway is involved.

## Getting started

- For the gateway’s first commissioning, replacement, update or recovery, go through support: [get the manual or ETS file for a Can’nX product](https://wiki.can-nx.com/en/guides/customer-product-notices/) lists the information to provide, including the gateway’s reference and your goal.
- To configure integrations and automations, [open Link’nX](https://wiki.can-nx.com/en/guides/link-access/) with the access provided for your project and your gateway, then check both names at the top of the page before making any change. The next steps are on the [Link’nX](https://wiki.can-nx.com/en/produits/linknx/) page.
- For energy monitoring, see the [Emergy’nX](https://wiki.can-nx.com/en/produits/emergynx/) page.

## Main tasks

**Find the gateway in the applications**

- In Boss’nX, **Menu → KNX gateways** lists the project’s Kloud’nX gateways with their **Online** or **Offline** status, their **Local IP** and their **Bus voltage**. The details add, among others, **Version**, **Last connection** and **Bus load**. The page is offered to roles that have **View activity logs**: [view the KNX gateways](https://wiki.can-nx.com/en/guides/boss-knx-gateways/).
- In Chart’nX, each Modbus gateway is linked to the Can’nX gateway that saves its data, Kloud’nX or Emergy’nX: [create a Modbus gateway](https://wiki.can-nx.com/en/guides/chart-modbus-gateway/).

**Monitor the bus and the devices**

The Boss’nX **Network health** page shows the reachability tests that Kloud’nX gateways run periodically on IP devices and KNX participants.

- [Read the network health states](https://wiki.can-nx.com/en/guides/boss-health/): **Online**, **Unstable**, **Unreachable**, **Unknown** or **Disabled**.
- [Add, edit or suspend a monitor](https://wiki.can-nx.com/en/guides/boss-health-manage/), with a probe interval of 10 to 3600 seconds for IP and 30 to 3600 seconds for KNX.
- [Scan a KNX line](https://wiki.can-nx.com/en/guides/boss-health-scan/) to add its participants in one go. The scan probes 256 addresses in about 40 seconds and generates traffic on the bus: avoid it during an ETS commissioning.

## Troubleshooting

- **Unknown — gateway … offline** in **Network health**: first check the gateway’s status in **KNX gateways**.
- If **Gateway needs an update — this version cannot scan the KNX bus yet.** appears, ask support for the suitable update.
- If **Change my password** is disabled in Boss’nX with **Managed from your Can-nX Kloud account.**, make the change from that Kloud account: see [change your own password](https://wiki.can-nx.com/en/guides/boss-password/).

For any other question about the gateway, write to support@can-nx.com with its reference, the application concerned, the message displayed and the attempts made.

## All Kloud’nX guides

### Manual, commissioning and updates

- [Get the manual or ETS file for a Can’nX product](https://wiki.can-nx.com/en/guides/customer-product-notices/)

### Find the gateway in the applications

- [Open Link’nX: check the project and gateway, then sign out](https://wiki.can-nx.com/en/guides/link-access/)
- [KNX gateways in Boss’nX: status, bus voltage and bus load](https://wiki.can-nx.com/en/guides/boss-knx-gateways/)
- [Create, edit or disable a Modbus gateway in Chart’nX](https://wiki.can-nx.com/en/guides/chart-modbus-gateway/)

### Monitor the bus and devices

- [Boss’nX network health: understand IP and KNX device status](https://wiki.can-nx.com/en/guides/boss-health/)
- [Scan a KNX line to monitor its participants in Boss’nX](https://wiki.can-nx.com/en/guides/boss-health-scan/)
- [Add and manage an IP or KNX monitor in Boss’nX network health](https://wiki.can-nx.com/en/guides/boss-health-manage/)

### Account and access

- [Change your Boss’nX password in a supervision or hypervision](https://wiki.can-nx.com/en/guides/boss-password/)