---
title: Get the manual or ETS file for a Can’nX product
description: "Pool’nX, Infini KNX, Speak’nX, Mod’nX, Tool’nX or Kloud’nX gateway: the details to give support to receive the manual that matches your product reference."
canonical: https://wiki.can-nx.com/en/guides/customer-product-notices/
language: en
product: nX platform
audience:
  - utilisateur
  - administrateur
  - installateur
context: "Can’nX products without a dedicated guide and Kloud’nX gateway: manual, ETS file, compatibility, commissioning"
---

# Get the manual or ETS file for a Can’nX product

Context: Can’nX products without a dedicated guide and Kloud’nX gateway: manual, ETS file, compatibility, commissioning

The manual, ETS file or configuration procedure for Pool’nX, Infini KNX, Speak’nX, Mod’nX and Tool’nX is requested from Can’nX support, for the exact reference of your product. For a Kloud’nX gateway, everyday use is described in the Link’nX and Emergy’nX guides; for Pool’nX, configuration in Can’nX Cloud starts with [opening Pool’nX](https://wiki.can-nx.com/en/guides/pool-access/).

Intended for users, administrators and installers looking for a manual, a configuration procedure or a compatibility confirmation. For an account, a license, an invoice, a warranty or a return, follow [the customer service help](https://wiki.can-nx.com/en/guides/customer-service/) instead.

## Request the Pool’nX, Infini KNX, Speak’nX, Mod’nX or Tool’nX manual

Write to support@can-nx.com, specifying:

- the product name and its reference, as shown on the hardware or the purchase document;
- your goal: first use, configuration, integration, recovery of a setting or troubleshooting;
- the version shown in the interface or the manual, if you know it; if you do not, send your request anyway;
- for an incident, the message displayed and the checks already carried out. A screenshot without sensitive data can help.

Then use the manual, configuration file, ETS catalog or reset procedure provided for this reference and this goal. A product with a similar name may need another document: do not replace it with the one for a neighboring model.

## Use a Kloud’nX gateway

For integrations and automations configured in Link’nX, start by [opening Link’nX and checking the project and gateway](https://wiki.can-nx.com/en/guides/link-access/), then [find the scenarios, functions and devices](https://wiki.can-nx.com/en/guides/link-navigation/). For energy monitoring in Emergy’nX, see [the access basics](https://wiki.can-nx.com/en/guides/emergy-access/).

The initial commissioning of the gateway, its replacement, its update or its recovery is confirmed with support for your hardware, even if an application describes a procedure: write to support with the gateway’s reference and your goal.

## Which ETS file or manual should I use?

The one that matches your reference and your version. Ask support for it with the information listed above. Do not send any secret or confidential access link.

## Does this device work with my installation?

Have support confirm it from the references: state those of the products to be connected and the expected result. For the same integration, the functions available may vary from one model to another.

## What if it still does not work after following the manual?

Write to support, specifying the step reached, the result observed and the attempts already made. The [support message template](https://wiki.can-nx.com/en/guides/customer-service/) helps you present them without going back over all the checks from the start.

## How do I find out about a Can’nX Cloud or Cloud IA offer?

Describe your need to support and ask for the conditions, access and functions available in your context. The activation of an option and its commercial availability are confirmed with support.