---
title: "Chart’nX dashboards: frequently asked questions about viewing"
description: "Chart’nX dashboard not found, export without administrator rights, grayed-out precision, missing Preview or time zone: answers to common viewing questions."
canonical: https://wiki.can-nx.com/en/guides/chart-faq/
language: en
product: Chart’nX
audience:
  - utilisateur
  - administrateur
  - installateur
context: "Chart’nX: viewing and saving dashboards from Emergy’nX or Boss’nX, on desktop or mobile"
---

# Chart’nX dashboards: frequently asked questions about viewing

Context: Chart’nX: viewing and saving dashboards from Emergy’nX or Boss’nX, on desktop or mobile

Dashboard not found, export without administrator rights, dates on a phone, grayed-out precision, **Configure** or **Preview** missing, saving, time zone: here are the answers to common questions about viewing and saving Chart’nX dashboards, opened from Emergy’nX or Boss’nX.

## How do I find my Chart’nX dashboard?

The entry point depends on the application: **Chart'nX** in the [Emergy’nX](https://wiki.can-nx.com/en/guides/chart-open-emergy/) navigation, or **Analyses → Chart'nX** in the [Boss’nX](https://wiki.can-nx.com/en/guides/chart-open-boss/) supervision. Then check the project or building, and the dashboard name.

## Can I export the data without being an administrator?

Yes. The export is on the dashboard in view mode, without switching to administration. In Boss’nX, access to this page requires the **View analytics** permission. Follow the [Export the data](https://wiki.can-nx.com/en/guides/chart-export/) guide.

If you cannot access the dashboard, have your permissions checked by the administrator. There is no need to change your role only to find the export button.

## Where do I choose the dates on a phone?

Tap the calendar icon between the chevrons, in the dashboard bar. The time zone field may be on another line. See [Set the period](https://wiki.can-nx.com/en/guides/chart-period/) and [Set the display](https://wiki.can-nx.com/en/guides/chart-display/).

## Why is a precision grayed out or changed automatically?

The available precisions depend on the requested range and can be adapted automatically. To examine a finer detail, reduce the period, then check the selected precision. The [period guide](https://wiki.can-nx.com/en/guides/chart-period/) specifies the known restrictions.

## Why don’t Configure or Preview appear?

These commands depend on the interface you use: distinguish the host application from the generator. The Boss’nX view does not show the same configuration tab as Emergy’nX. In the generator, **Preview** is available on a wide screen. See [Preview and save](https://wiki.can-nx.com/en/guides/chart-save/).

Check the application and the screen width before suspecting a license or account problem.

## Does the preview mean that the dashboard is saved?

No. The preview banner signals unsaved changes. Check the fields, save, then wait for the confirmation, as described in [Save the dashboard](https://wiki.can-nx.com/en/guides/chart-save/).

A successful save stores the dashboard configuration. Whether all the measurements of the installation are logged is checked separately.

## Does changing the time zone or the scale change the data?

No. These commands change how the charts are presented. They set neither the clock nor the measurement of a device. See [Set the display](https://wiki.can-nx.com/en/guides/chart-display/).

## Contact support

If nothing is displayed after these checks, write to support@can-nx.com with the application used, the project or building, the dashboard, the message, the dates and precision chosen, and the attempts already made. A screenshot without sensitive data can help. Do not send a password, an access code or a full personal link.