---
title: Change the role or password of a Boss’nX user account
description: Change a Boss’nX user’s role, display name, alarm emails or password, and keep the current password by leaving its field empty when editing the account.
canonical: https://wiki.can-nx.com/en/guides/boss-users-edit/
language: en
product: Boss’nX
audience:
  - utilisateur
  - administrateur
  - installateur
context: "Boss’nX: Edit user form, in a supervision or hypervision, depending on account rights"
---

# Change the role or password of a Boss’nX user account

Context: Boss’nX: Edit user form, in a supervision or hypervision, depending on account rights

In **Users**, the Boss’nX **Edit user** form is used to correct an account’s display name, role, alarm emails, hypervision scope or password. The fields offered depend on your rights and on the chosen account.

Intended for people authorized to act on accounts. To change your own password from the account menu, follow [change my password](https://wiki.can-nx.com/en/guides/boss-password/).

## Before you start

- Opening the **Users** list in a supervision, as well as the **Hypervision users** entry, requires account management rights. These rights are also required to change the role and the password.
- With view access to the hypervision screen, a more limited form may let you edit the account details.
- The **Role** field is not offered for your own account.
- For the owner’s **Supermanager** row, **Edit** opens the alarm notifications: this general form does not apply.

If the expected action or role is missing, have the administrator check your rights.

## Open the account and edit its details

1. Open **Menu → Users** in the supervision or **Hypervision users** in the relevant aggregated view. Find the right person by **Username** and **Display name**, as described in [view accounts](https://wiki.can-nx.com/en/guides/boss-users-consult/).
2. Click **Edit** on their row. The form is titled **Edit user**.
3. Check **Username**: this field is grayed out and cannot be renamed in this form. To change the username, send the request to support rather than deleting the account.
4. Correct **Display name**, which must remain filled in.
5. If necessary, change **Notification email** and **Receive alarm emails**, as described in [set an account’s emails](https://wiki.can-nx.com/en/guides/boss-user-notifications/).
6. To change the assignment, select the new **Role** when it is offered. First check [the role’s permissions and scope](https://wiki.can-nx.com/en/guides/boss-roles-consult/).
7. If **Portée hypervision** (Hypervision scope) appears, check **Toutes les supervisions** (All supervisions) or the checkboxes of **Supervisions sélectionnées** (Selected supervisions). This last mode requires at least one ticked checkbox. The input rules are detailed in [create an account](https://wiki.can-nx.com/en/guides/boss-users-create/).

## Keep or replace the password

To keep the current password, leave **Password** empty. The field is empty when the form opens even if the account has a password.

To replace it, if this field is available:

1. Type the new password, at least 8 characters long.
2. Check the other changes, then click **Save changes**.
3. A confirmation warns that the current password will be replaced. Cancel it if this replacement is not wanted: your input remains in the form. Then clear the field if you want to save only the other changes.
4. If the replacement is wanted, accept the confirmation and wait for the result.

## Save or abandon

Click **Save changes** once, then wait for processing to finish before closing or starting another operation. On a narrow screen, scroll through the fields inside the form; **Cancel** and **Save changes** are at the bottom.

Before submitting, **Cancel**, the **Close** cross, Escape or a click on the outer background closes the form and abandons your input. A saved change cannot be undone with **Cancel**: reopen the account and save the values you want.

## Check the result

1. After **User updated successfully.**, the form closes. Find the account’s row and check the display name, the role and the notifications.
2. Reopen **Edit** if you need to review the scope. The password stays hidden and its field is empty again.
3. If the result does not appear, use **Refresh**, then wait for a successful load.
4. After a role change, have the person concerned check their access at a new sign-in: the role name in the list does not show all access.

## Troubleshooting

| Flagged field | Correction |
| --- | --- |
| **Display name** | Fill it in: it is required. |
| **Notification email** | Enter a valid address, or clear the field. |
| **Password** | Enter at least 8 characters if it is replaced, or clear the field to keep the current one. |
| **Supervisions sélectionnées** | Tick at least one supervision. |

A save error may leave the form open with the entered fields: read the message and check the account’s state before trying again.

If the account identifier is missing, if saving is still refused, if the result remains inconsistent after reloading or to change a username, contact support@can-nx.com with the context, the message and the steps already tried. Send neither a password nor a screenshot that reveals one.

French labels: **Modifier**, **Modifier l'utilisateur**, **Nom d'utilisateur**, **Nom affiché**, **Rôle**, **Mot de passe**, **E-mail de notification**, **Recevoir les e-mails d’alarme**, **Enregistrer**, **Annuler**.