---
title: Delete a Boss’nX user account in a supervision or hypervision
description: "Remove a user from Boss’nX: find the right account, confirm the deletion and check that its row is gone, or only turn off its alarm emails instead."
canonical: https://wiki.can-nx.com/en/guides/boss-users-delete/
language: en
product: Boss’nX
audience:
  - administrateur
  - installateur
context: "Boss’nX: Users of a supervision or Hypervision users, with account management rights"
---

# Delete a Boss’nX user account in a supervision or hypervision

Context: Boss’nX: Users of a supervision or Hypervision users, with account management rights

In Boss’nX, deleting an account from **Users** removes that account from the relevant supervision or hypervision. Check the person and the context before confirming: after confirmation, this screen offers no undo.

Intended for the administrator or installer authorized to manage accounts. If you only want to stop alarm emails, use [Receive alarm emails](https://wiki.can-nx.com/en/guides/boss-user-notifications/) instead. To change the rights or the display name, use [Edit](https://wiki.can-nx.com/en/guides/boss-users-edit/).

## Find the account to delete

1. In a supervision, open **Menu → Users**. In the aggregated view, open **Hypervision users**, as described in [view accounts](https://wiki.can-nx.com/en/guides/boss-users-consult/).
2. Use **Refresh** and wait for a successful load.
3. Find the row by **Username**, **Display name** and **Role**. On a narrow screen, scroll the table horizontally to **Actions**.

## Delete the account

1. Click **Remove** in the account’s row.
2. Read the browser confirmation, **Are you sure you want to remove this user? They will lose access immediately.** Its buttons may depend on the browser language.
3. Cancel it to keep the account; accept it only if the deletion is intended.

Recreating an account afterwards is not a documented restoration of its former information.

## Check the result

- Wait for **User removed successfully.** and the list refresh, then check that the row has disappeared.
- If you cancelled the confirmation, the row remains: no further action is needed to keep the account.
- The state of sessions already open cannot be read from the list: to check it, contact support.

## Troubleshooting

| Symptom | Action |
| --- | --- |
| **Remove** missing | Your own account and the **Supermanager** owner row do not offer it. Other rows may not show it, depending on your rights and those of the target account: have the administrator check the authorization rather than working around the missing button. |
| Error, or row still visible after confirming | Use **Refresh** and wait for a successful load before clicking **Remove** again. |

If the deletion remains uncertain, or if you need to check what happens to sessions already open, contact support@can-nx.com with the context and the message observed.

French labels: **Gestion des utilisateurs**, **Supprimer**, **Utilisateur supprimé avec succès.**