---
title: View user accounts and their roles in Boss’nX
description: Open the Boss’nX user list of a supervision or hypervision, read roles, badges and notification addresses, and understand why an action is missing.
canonical: https://wiki.can-nx.com/en/guides/boss-users-consult/
language: en
product: Boss’nX
audience:
  - utilisateur
  - administrateur
  - installateur
context: "Boss’nX: Users of a supervision or Hypervision users, with account management rights"
---

# View user accounts and their roles in Boss’nX

Context: Boss’nX: Users of a supervision or Hypervision users, with account management rights

The **Users** page in Boss’nX lists the accounts of a supervision or hypervision with their name, role, notification address and the available actions. Use it to find the right account before creating, editing or deleting it, or to understand why an action is missing.

Intended for people with access to **Users**: the navigation entry is offered with account management rights. The available actions then depend on your rights and on the account concerned.

## Open the users of the right context

1. Open the relevant supervision. From a hypervision, enter that supervision to view its accounts. To work at hypervision level, stay in its overview.
2. In a supervision, open **Menu → Users**, in the Administration family; on a tablet or phone, **Menu** is at the right of the bottom bar. In the aggregated view, the entry is called **Hypervision users** in the header, or **Users** in the bottom bar on a tablet or phone. If tabs are present, select **Users**.
3. Wait for loading to finish under **User management**.
4. Find the person in the **Username**, **Display name**, **Notification email**, **Role** and **Status** columns. Use the right row before any action.
5. To reload the list of accounts, click **Refresh** and wait for loading to finish before interpreting the displayed rows.

On a narrow screen, scroll the table horizontally to reach **Actions**.

## Read the list’s indications

| Indication | Meaning |
| --- | --- |
| **Global role** | Role defined at platform level, which does not appear in this building’s role list. The account may therefore show a role absent from the **Roles** tab. |
| Shield icon and **Supermanager** role | Owner’s row. |
| **you** | Identifies the signed-in owner. |
| **No rules** | Refers to the owner’s notification rules in this context. |
| **↳ login email** | The login address is used as the fallback address for notifications. |
| **⚠ none** | No address is set for this purpose. |
| Struck-through address with **Muted** | Alarm email reception is disabled for this account; the account is not deleted. See [the account’s email settings](https://wiki.can-nx.com/en/guides/boss-user-notifications/). |
| **Status** | Information in the list. This screen offers no control to enable or disable an account by changing this field. |

## Understand the actions offered

- **Add user** requires account management and available roles.
- **Edit** may be offered with limited fields if you have view access to the hypervision screen; the password and the role require management rights.
- Some accounts offer no action when their rights do not allow you to act on them.
- Your own account does not offer **Remove**, and its form does not let you change its role.
- The owner’s row does not offer **Remove**; its **Edit** opens a specific screen of [owner alarm notifications](https://wiki.can-nx.com/en/guides/boss-owner-notifications/). To change owner information that does not appear there, contact support.
- The **Roles** tab requires the corresponding rights and concerns the supervision. It is not offered in the hypervision’s aggregated view. See [view roles and their accounts](https://wiki.can-nx.com/en/guides/boss-roles-consult/).

To take action, follow [create an account](https://wiki.can-nx.com/en/guides/boss-users-create/), [edit an account](https://wiki.can-nx.com/en/guides/boss-users-edit/) or [delete an account](https://wiki.can-nx.com/en/guides/boss-users-delete/). To share the login page, use [Share access](https://wiki.can-nx.com/en/guides/boss-share-login/).

## Troubleshooting

| Message or symptom | Action |
| --- | --- |
| **Users** missing from the **Menu**, return to the home page when opening the page, or **Access denied** | Check the context, then ask the administrator to check your rights. In a supervision, this page requires account management rights, not just view access: check these rights in the role itself, not in its title. See [the access help](https://wiki.can-nx.com/en/guides/boss-access-help/). |
| **Hypervision users** missing | On a tablet or phone, the entry is called **Users** in the bottom bar. If it is missing there too, have the administrator check your account management rights. |
| **No users found.** | Check the supervision or hypervision that is open, then use **Refresh**. This message alone does not allow you to conclude that an account was deleted. |
| **Unable to load users. Please try again.** | Use **Refresh** and wait for a successful load before relying on the list. If the error persists, reload the page. |
| **Unable to load roles. Some actions may be disabled.** | Reload the page to restart their loading. If the roles remain unavailable, ask the administrator to check access. Do not recreate an account to resolve this loading issue. |

For common questions, see [the accounts and sharing FAQ](https://wiki.can-nx.com/en/guides/boss-users-help/). If the difficulty remains unexplained or a loading error persists, contact support@can-nx.com with the context and the displayed message.

French labels: **Menu → Utilisateurs**, **Utilisateurs hypervision**, **Gestion des utilisateurs**, **Rafraîchir**, **Nom d'utilisateur**, **Nom affiché**, **E-mail de notification**, **Rôle**, **Statut**, **Actions**, **Rôle global**, **Coupé**, **Aucun utilisateur trouvé.**