--- title: "Boss’nX Datapoints palette: troubleshooting and FAQ" description: "Points hidden after Expand all, zone not found, Placed badge, card that does not appear: answers to questions about the Boss’nX Datapoints palette." canonical: https://wiki.can-nx.com/en/guides/boss-schema-palette-help/ language: en product: Boss’nX audience: - administrateur - installateur context: "Boss’nX schema editor on a computer: Datapoints palette and data placement" --- # Boss’nX Datapoints palette: troubleshooting and FAQ Context: Boss’nX schema editor on a computer: Datapoints palette and data placement Points not shown after Expand all, zone not found in the search, Placed badge, card that does not appear, unexpected element type: here are the answers to common questions about placing data in the Boss’nX schema editor, for administrators and installers on a computer. The full procedure is described in [the Datapoints palette guide](https://wiki.can-nx.com/en/guides/boss-schema-palette/). ## Where do I find the data to drag into my schema? In the **Datapoints** palette, below the tiles of the left panel. Open **Schemas** in the header bar or in the **Menu**, then **Actions → Edit schema** on the desired row. Wait for loading, then scroll the left panel down to Datapoints. Choose the right layer before dropping. The **Search elements…** field, near the tiles, searches for object types; the data search is in Datapoints. ## Why doesn’t Expand all show the components’ points? In the left palette, **Expand all** only opens the containers. Then click the desired component to expand its datapoints. If its points are still missing, uncheck **Hide placed points**. If that fails, contact support with the component and these attempts. ## Why is Expand all grayed out? A search is in progress in the Datapoints palette: expansion then follows the results and this button is unavailable. Clear the text in the field to resume manual expansion. This rule applies to the left palette; the **Linked data** selector in Configuration works in its own way, described in [the Linked data guide](https://wiki.can-nx.com/en/guides/boss-schema-binding/). ## Why does a zone disappear when I check Match datapoints only? This option ignores the names of zones and components. Uncheck it to search for a zone, for example Hall, or keep it checked and enter the name of a datapoint, its DPT or a known address. Hall is a fictitious example here, to be replaced by your own reference. ## Can I place a faded datapoint already marked Placed again? Yes, its row can still be dragged. Drag it to a free area of the desired layer: this creates another element using this data item, and the first one stays in place. The **Placed ×2** badge may then indicate two occurrences; this is not necessarily an unwanted duplicate. ## Why do components remain visible with Hide placed points? The option hides the rows of datapoints already found, but keeps their components. **Placed points hidden** may appear when there is no row left to show. Uncheck the option to see the data again. It deletes neither data nor drawing elements. ## Do 2 placed on a component and Placed ×2 on a data item mean the same thing? No. The component marker counts distinct datapoints found; the marker of a data item counts its occurrences in the drawing. These counters are locating aids, not a complete check of all bindings. To see the elements grouped by data item, see [Used datapoints](https://wiki.can-nx.com/en/guides/boss-schema-used/). ## What if Locate on canvas opens the other layer without Configuration? Wait for the layer to load, then hover over the same **Placed** badge again. In the reopened list, click the **Locate on canvas** target of this occurrence again. If these two attempts remain unsuccessful, contact support specifying the schema, the layer and the data item. ## Why does no card appear when I click a component? Clicking its name expands or collapses its points. To place a **Component card**, drag the small stacked-layers icon, to the right of its row, into a free area of the drawing. For a single data item, drag its datapoint row. Check the result, then save. ## Why does one data item create a text and another a button? The proposed type depends on the data item and its read or write capabilities. A read-only numeric measurement can create a Text, while a readable and writable On/Off state can create an Icon button. Check the data item and the component in Configuration, then check the real device in view mode after saving. ## How do I read names that are cut off in the palette? Drag the right edge of the panel to the right, tooltip **Resize panel**, then scroll the inner list if necessary. Check the parent component before choosing a datapoint with a common name, such as On/Off. If the choice remains ambiguous, contact support rather than making random changes. ## What if a data item is still missing after removing the filters? Check the supervision and the name searched for, then wait for loading: a missing row alone is not enough to conclude that a device has been deleted. If the data item is still missing, contact support with the product, the component, the data item, the message displayed and the filters already tried. ## Contact support If the problem persists after these checks, write to support@can-nx.com with the product (Boss’nX), the schema, the layer, the component, the data item you are looking for, the message displayed and the attempts or filters already tried. A screenshot without sensitive data can help.