---
title: Delete a Boss’nX role and reassign its accounts to another role
description: "Delete a custom role in Boss’nX: choose the replacement role for its accounts, avoid locking yourself out and check how each account was reassigned."
canonical: https://wiki.can-nx.com/en/guides/boss-roles-delete/
language: en
product: Boss’nX
audience:
  - administrateur
  - installateur
context: "Boss’nX, supervision: Users then Roles, Remove action of a custom role"
---

# Delete a Boss’nX role and reassign its accounts to another role

Context: Boss’nX, supervision: Users then Roles, Remove action of a custom role

In Boss’nX, deleting a role requires reassigning all its accounts to a replacement role, whose permissions they receive immediately. Deletion is permanent and can change the rights of every associated account: this procedure offers no way to restore the deleted role.

Intended for the administrator or installer authorized to manage roles.

## Before you start

- The role to delete is neither a **System role** nor a **Default** role: for these roles, the **Remove** action is absent.
- A replacement role suited to the affected accounts exists. Deprecated roles are not offered as replacements. If no role fits, [create it first](https://wiki.can-nx.com/en/guides/boss-role-create/).

## Prepare the replacement

1. In the relevant supervision, open **Menu → Users**, **Roles** tab, then click **Refresh**.
2. [Review the permissions](https://wiki.can-nx.com/en/guides/boss-roles-consult/) of the role to delete and of the role that will replace it, including their scope and their alarm notifications.
3. Locate **Remove** on the row of the role to delete.

## Review the confirmation window

1. Click **Remove** for the chosen role.
2. Check the label in **Delete role "…"**.
3. If accounts use this role, read their full list, scrolling through it if necessary. The reassignment applies to every listed account: the window offers no individual selection.
4. In **Move them to:**, choose the replacement role. A choice may be prefilled, for example **viewer**: always check it, because this name says nothing about the permissions currently configured for that role.
5. If no account uses the role, the window shows **No accounts use this role. The role will be permanently deleted.** and offers no replacement.

To keep the role, click **Cancel** or the **Close** cross, press Escape or click outside the window before submitting.

## Keep your own role management rights

**You will lose your ability to manage roles** appears when your own account would be part of the reassignment to a role without that capability. In that case, choose **Cancel** and have another administrator prepare the operation.

The window still lets you continue: the button becomes **Continue and reassign … account(s) (lock myself out)**. After this confirmation, you cannot revert without an administrator’s intervention.

## Delete the role and reassign the accounts

1. Click **Delete and reassign … account(s)**, or **Delete role** when no account is associated.
2. Wait for the operation to finish. While submitting, the role choice and the closing controls are unavailable.
3. Wait for the **Role deleted** message. The role list reloads.

## Check the result

1. Check that the role is absent from the reloaded list.
2. Open the **Users** tab and check the role of each affected account.
3. Check that their access and notifications remain suitable after the reassignment.

**Role deleted** confirms that the role is deleted; the rights each account received are checked in **Users**. If an account keeps an unknown role, loses a necessary access or receives excessive access, have the administrator [change the account’s role](https://wiki.can-nx.com/en/guides/boss-users-edit/).

## Troubleshooting

| Message or symptom | Action |
| --- | --- |
| **Cannot delete: account list failed to load. Refresh the page and try again.** | Deletion is blocked until the accounts are loaded. Click **Refresh** or reload the page, then try again. A missing account counter does not mean zero accounts. |
| Operation refused, window still open | The window may stay open with the list of accounts and the chosen role. Read the message and check the choice again; do not simply replace the role with a more privileged one to force the operation. You can cancel once the submission is complete. |
| Interrupted response or ambiguous final state | Close the window, then reload the roles and accounts before any new attempt. |

## Contact support

If the failure persists or the result remains uncertain, write to support@can-nx.com with the supervision, the deleted role, the chosen replacement, the number of accounts and the exact message. Do not send any password or access secret.

French labels: **Supprimer** (row button **Remove**), **Supprimer le rôle**, **Réattribuer à :**, **Supprimer et réattribuer … compte(s)**, **Annuler**, **Rôle supprimé**.