---
title: "Boss’nX hypervision dashboard: troubleshooting and FAQ"
description: "Opening another building, grey map, favorites, read-only value, alarm counter or navigation on mobile: answers for the Boss’nX hypervision dashboard."
canonical: https://wiki.can-nx.com/en/guides/boss-hypervision-help/
language: en
product: Boss’nX
audience:
  - utilisateur
  - administrateur
  - installateur
context: "Boss’nX: multi-site hypervision dashboard, supervision map, aggregated favorites and technical alarms"
---

# Boss’nX hypervision dashboard: troubleshooting and FAQ

Context: Boss’nX: multi-site hypervision dashboard, supervision map, aggregated favorites and technical alarms

Changing building, grey map, active sites, clicks on favorites, a value you cannot change, alarm counter, navigation on mobile or loading failures: here are the answers to common questions about navigating and viewing the Boss’nX hypervision dashboard. Accesses and commands depend on the account’s authorizations.

For consumption, charts or their associations, see [the frequently asked questions about energy](https://wiki.can-nx.com/en/guides/boss-hypervision-energy-help/). To move the blocks and save their layout, follow [dashboard editing](https://wiki.can-nx.com/en/guides/boss-hypervision-layout/).

## How do I open another building from the hypervision?

In **Hypervision dashboard**, find **Supervision map** and click the summary card of the supervision you want. After it opens, check its name in the header. See [open a supervision from the map](https://wiki.can-nx.com/en/guides/boss-hypervision-map/).

## The map is grey or empty: can I still open a site?

Yes, if the summary cards are present below the map background: click the one for the site you want. If no expected site appears there, check the selected hypervision and reload the page. The other checks are in [the map guide](https://wiki.can-nx.com/en/guides/boss-hypervision-map/).

## Does the number of active sites confirm that all buildings are connected?

No. This number accompanies the supervisions shown, without telling you about the connection of each building. To find out the state of a building, open its supervision and check its context. See [the map indicators](https://wiki.can-nx.com/en/guides/boss-hypervision-map/).

## Why does clicking a favorite not always open the same view?

Each area of the card has its own destination:

- the component name opens its detail;
- the site pill or an empty area of the card opens its supervision;
- the buttons and fields of the card are used for commands.

See [use aggregated favorites](https://wiki.can-nx.com/en/guides/boss-hypervision-favorites/).

## How do I show favorites as a grid and see the missing datapoints?

In **Aggregated favorites**, choose the four-squares icon, **Grid layout**, to the right of the title. The choice is remembered in the browser. Each card only gives a limited preview: click the component name to view its detail and its other datapoints. See [the layouts and preview limits](https://wiki.can-nx.com/en/guides/boss-hypervision-favorites/).

## Why can I not act on a value shown?

A value may be viewable as read-only. Check the relevant component and datapoint, then have the administrator check the expected rights. If a command has already been sent, follow [command troubleshooting](https://wiki.can-nx.com/en/guides/boss-command-help/) before trying again.

## Why is the alarm counter higher than the dashboard list?

This is normal: the **Technical alarms** block gives a preview of the first twelve active alarms. Click it to open the aggregated history, then check the project, the tab and the filters. See [go from the summary to the history](https://wiki.can-nx.com/en/guides/boss-hypervision-alarms/).

## Where are the hypervision menus on mobile?

On a tablet or phone, the hypervision navigation moves to the bottom bar: **Home** for **Hypervision dashboard**, **Alarms** for **Aggregated alarms** and **Users** for **Hypervision users**; the account’s rights still apply. For accounts, see [view the users](https://wiki.can-nx.com/en/guides/boss-users-consult/).

## What if loading fails?

For **Loading failed** or **Alarms unavailable**, click **Retry** when it is offered, then wait for the result.

## Contact support

If the failure repeats or if a state remains uncertain, write to support@can-nx.com, specifying the product, the hypervision, the screen or building concerned, the symptom, the message and the checks already made. A screenshot without sensitive data can help.