---
title: "Access Control: send the guest link and set the sending delay"
description: Send or resend the email with the guest’s access code link, read the sending status and set the automatic sending delay from 1 to 10,080 minutes.
canonical: https://wiki.can-nx.com/en/guides/ac-notifications/
language: en
product: Access Control
audience:
  - administrateur
context: "Access Control: Bookings list and Settings page, French interface"
---

# Access Control: send the guest link and set the sending delay

Context: Access Control: Bookings list and Settings page, French interface

The guest receives by email a link that shows their access code. Access Control sends this email automatically before the access starts, according to an adjustable delay. The administrator, in the French interface, can also send or resend it from the booking.

## Send or resend the link for a booking

1. Open **Réservations → Toutes** (Bookings → All) and find the booking.
2. Check that a guest address is filled in; otherwise use **Modifier → Email de l'invité → Mettre à jour** (Edit → Guest email → Update). It can also be entered when [creating the booking](https://wiki.can-nx.com/en/guides/ac-create/).
3. On the row, select **Envoyer** (Send), or **Renvoyer** (Resend) if a sending is already shown. The button is disabled during the request.

The button is not offered without a guest address, nor for an **expirée** (expired), **révoquée** (revoked) or **annulée** (canceled) booking.

## Read the sending indication

Under the booking information:

| Indication | Meaning |
| --- | --- |
| **Mail d'accès programmé le …** (Access email scheduled for …) | Automatic sending planned for this date |
| **Envoi imminent** (Sending imminent) | Sending time reached, sending expected |
| **Mail d'accès envoyé le …** (Access email sent on …) | Email sent on this date |

The absence of a scheduling indication does not, on its own, allow you to conclude that the sending failed.

## Set the automatic sending delay

1. In the navigation, choose **Paramètres** (Settings).
2. Note the current value of the **Délai d'envoi du mail d'accès (minutes)** (Access email sending delay, in minutes) field.
3. Enter a whole number from **1 to 10,080** minutes (7 days). Fictitious example: **120** means two hours before the access starts.
4. Select **Enregistrer** (Save).

This setting applies to **tout votre compte** (your whole account), not only to the site you are viewing. To restore the previous delay, enter that value again and save. An email that has already been sent cannot be recalled from this screen.

## Check the result

Wait for **Réglage enregistré.** (Setting saved.), then go back to **Réservations**: the scheduled dates take the new delay into account. Receipt, for its part, is checked with the guest.

## Troubleshooting

- **Impossible de charger les paramètres.** (Unable to load the settings.): reopen **Paramètres**, without making up a replacement value.
- **Indique un nombre entier de minutes entre 1 et 10080.** (Enter a whole number of minutes between 1 and 10080.): correct the value entered.
- Email not received: check the address, the spam folder and the booking state before resending.

See also the [Access Control troubleshooting guide](https://wiki.can-nx.com/en/guides/ac-troubleshoot/) and the [guest page](https://wiki.can-nx.com/en/guides/ac-guest/). If the problem persists, contact support@can-nx.com, stating the status displayed and the resend already tried. Do not share the personal link.