---
title: "Access Control: show your guest access code from the link received"
description: Open the Access Control link received by email to show your guest access code and its period, and learn what to do if the link has expired.
canonical: https://wiki.can-nx.com/en/guides/ac-guest/
language: en
product: Access Control
audience:
  - utilisateur
context: "Access Control: guest page opened from the personal link, French interface"
---

# Access Control: show your guest access code from the link received

Context: Access Control: guest page opened from the personal link, French interface

The personal Access Control link received by email shows the name of your access point, its validity period and your access code. It does not require signing in to the administration and does not give access to other guests’ bookings. The page is in French; labels are given with their English meaning.

For the guest or everyday user.

## Show your code

1. Open the personal link you received. Keep it confidential.
2. On **Votre accès** (Your access), check the access point name and the **Accès valide** (Valid access) period.
3. Wait for **Récupération du code...** (Retrieving code...) to finish. If the access is available, the code appears under **Votre code d'accès :** (Your access code:).
4. Use this code on the corresponding access control device during the authorized period.

This page does not show a remote opening button: the code is used on site.

## Troubleshooting

| Message or situation | Action |
| --- | --- |
| **Accès non disponible** (Access unavailable), with a message and a period | Read the message and the period displayed. Access that has not started yet or that has ended is not a code problem. |
| **Ce lien d'accès n'est pas valide ou a expiré.** (This access link is not valid or has expired.) | Ask the site administrator for a new link. |
| **La passerelle est actuellement hors ligne. Veuillez réessayer plus tard.** (The gateway is currently offline. Please try again later.) | Use **Réessayer** (Try again) when this button is offered: it reloads the page. |
| **Impossible de récupérer le code d'accès.** (Unable to retrieve the access code.) | Use **Réessayer** when this button is offered. |
| Code displayed, but you cannot get in | Check the access point name and the period, then ask the site administrator for help. |

On the administrator side, the [Access Control troubleshooting guide](https://wiki.can-nx.com/en/guides/ac-troubleshoot/) details the booking checks.

If access is still blocked after these checks, contact the site administrator and support@can-nx.com, with the product name, the symptom and the period concerned. Do not send the code or the link. A screenshot is only useful after hiding these items and any personal data.